Customer Support

Candrie Connect is designed to make accessing and using your digital resources as simple as possible.

If you're having a problem with your purchase, download, or access to a Candrie Connect resource, please use the support form below.

Before submitting a request, please check the email address used when placing your order and your spam or junk folder for purchase and download emails.

Support is available for:

• Problems accessing or downloading a purchased product

• Missing or incorrect files

• Problems with an order or payment

• Questions about your individual or multi-user license

• Technical problems with a Candrie Connect resource

Support does not include:

Candrie Connect cannot provide individualized advice about a person you support, interpret a person's communication or behavior for you, or determine what a particular response means.

Candrie Connect resources are designed to support observation, meaningful choice, communication, participation, and continued learning—not to replace individualized professional guidance or support.

Response Time

Support requests are generally reviewed within 2–3 business days. Requests submitted on weekends or holidays will be reviewed beginning the next business day.

Candrie Connect does not currently provide individualized consultations, case-specific recommendations, or interpretation of an individual's communication or behavior through customer support.

Please do not include: confidential, medical, or personally identifying information about anyone you support in this form.