Digital Product Refund Policy

Candrie Connect products are digital products delivered electronically. No physical product will be shipped.

Because digital files can be accessed or downloaded immediately after purchase, all digital product sales are final and non-refundable, except where otherwise required by applicable law.

Please review the product description, included materials, and license option carefully before completing your purchase.

Problems With Your Order

If you experience a technical problem accessing your purchase, receive an incorrect file, or believe there is an issue with your order, please submit a request through the Candrie Connect Support Form.

I will work to resolve legitimate access or file-delivery problems.

A technical problem accessing a file does not automatically qualify the purchase for a refund when the product can be successfully redelivered or access can otherwise be restored.

Digital Downloads

Purchasing a Candrie Connect digital product gives you permission to use the materials according to the license purchased.

Purchasing a digital product does not transfer ownership or copyright of the materials to the purchaser.

Files may not be resold, redistributed, uploaded for public access, or shared with people who are not covered by the purchased license.

Individual Purchases

The $19 Understanding My Choices digital set is licensed for one individual purchaser/user.

If the materials will be used by multiple staff members within an organization, program, agency, school, or other workplace, the appropriate multi-user license must be purchased.

Multi-User Licenses

Multi-user purchases provide digital access and usage rights for the number of staff members covered by the license selected at checkout.

Because access rights are granted at the time of purchase, multi-user digital licenses are also non-refundable, except where otherwise required by applicable law.

Customers are responsible for selecting the appropriate license tier for the number of staff members who will use the Candrie Connect materials.

Duplicate or Accidental Charges

If you believe you were charged more than once for the same purchase because of a technical or checkout error, please submit a support request so the transaction can be reviewed.

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